Web Sales FAQ:

HOW CAN I PAY?

We accept payment via the following debit and credit cards: Visa, Visa Delta/Debit, Mastercard, UK Maestro or Solo.

HOW MUCH IS POSTAGE AND PACKING?

Free to the UK - postage and packing is included in the price.

Outside of the UK, postage and packing costs:

Airmail to Europe	£1.50
Airmail to the Rest of the World	£2.50

HOW WILL MY WRAPSTAR SKINS BE SENT?

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By first class mail to the UK.

Outside of the UK, by Airmail.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

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In the UK - 3-5 working days from receipt of your order. 5-7 working days for international orders.

CAN I HAVE MY ORDER DELIVERED TO A DIFFERENT ADDRESS TO MY CREDIT CARD ADDRESS?

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Yes, we can deliver your order either to the billing address associated with your payment card or to an alternative address as specified by you when you checkout.

CAN I GET A REFUND?

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Yes, if when you receive your product it is damaged or faulty in any way, or is not the item you ordered, please contact us within three days of receipt and we will arrange for a replacement product to be sent to you straight away, or for a refund to be made on receipt of the returned goods.

In all cases you must return the goods unused and with a copy of the dispatch note that was sent with the item(s).

We make every effort to ensure that your skins arrive in perfect condition, please contact us immediately if this is not the case.

Please inform us in writing if your product is faulty or incorrect by emailing us at onlinesales@wrapstar-skins.com.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm. This does not affect your statutory rights.

CAN I CANCEL MY ORDER?

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Yes. If you wish to cancel your order BEFORE we have dispatched it, please contact us immediately and we will cancel your order and arrange for a full refund. Please inform us by emailing us at onlinesales@wrapstar-skins.com. You will need to give us the order number you received in your confirmation email as well as your name and address.

Please note that orders are generally dispatched on the same working day as they are received.

WHAT IF THE ITEM I WANT IS OUT OF STOCK?

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If your item is not in stock, we will back order it for you and get it to you as soon as it is manufactured. If this is the case, your e-mail order confirmation will tell you if your item is out of stock and you won’t be billed until it is despatched to you.

WHAT TAX WILL THE PURCHASE INCLUDE?

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For orders made from the UK or the European Union, VAT is charged at the UK rate of 15%.

IS MY ORDER SECURE?

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Yes. Access to our website is open to everyone. However, when you wish to make a purchase or receive promotional or other materials, your browser will be redirected to a secure HTTPS connection. All communications from that moment on are encrypted using 128-bit SSL (Secure Sockets Layer) protocols, which are validated by our Verisign security certification and encryption keys.

We can, if you select the option, store your credit card details as part of your account. This is done for your convenience and safety as you need only enter this information once, reducing the risk of interception by viruses, malware or key-logging software. The credit card information is stored in encrypted form on our servers so they cannot be read by anyone else, not even our staff.

SATISFACTION GUARANTEED

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We guarantee your satisfaction. The quality of our products come with a no-quibble guarantee.

HOW CAN I CONTACT WRAPSTAR?

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If you need to reach us, please email us at onlinesales@wrapstar-skins.com or by telephone to 01480 376902. Alternatively, you can write to us at:

Wrapstar Skins Online Sales
2 Stonehill
Stukeley Meadows
Huntingdon
PE29 6ED
United Kingdom

LEGAL: PSP is a registered trademark of Sony Computer Entertainment Inc.. Nintendo DS, Nintendo DS Lite and Wii are registered trademarks of Nintendo Inc.. iPod® and iPhone® are registered trademarks of Apple Computer, Inc.. Blackberry®Pearl and Blackberry®Curve are registered trademarks of Research In Motion Limited. This product is not endorsed, authorised, licensed or otherwise affiliated with Sony Computer Entertainment Europe, Sony Computer Entertainment Inc., Microsoft Corporation, Apple Computer, Inc., Nintendo Inc. or Research In Motion Limited. Wrapstar and the Wrapstar logo are trademarks or Wrapstar Ltd., which may be registered in some jurisdictions. All trademarks are the properties of their respective owners.

WRAPSTAR LTD., PO BOX 47172, LONDON, W6 6BD.

The company’s registered office is 148a Southfield Road, London, W4 1AN.
Registered in England No. 5276462. WWW.WRAPSTAR-SKINS.COM